Polityka wysyłki

Shipping Policy

Last Updated: September 2, 2026

At Nordic Power Solutions ApS, we aim to provide clear and reliable shipping information. This Shipping Policy explains our shipping destinations, processing times, estimated delivery times, tracking, customs, and other important delivery information.

1. Shipping Destinations

We currently ship to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may depend on the destination, product, delivery address, and carrier availability.

If we are unable to ship a particular product to your destination, this will normally be indicated during the checkout process or communicated to you after reviewing your order.

2. Shipping Costs

Standard Shipping: Free

We currently provide free standard shipping to eligible destinations listed above.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Customs duties, import taxes, VAT, clearance fees, or other local charges may apply depending on the destination and applicable laws. Please see Section 8 for further information.

3. Order Processing

Orders are processed after payment confirmation.

Estimated Processing Time: 3–5 business days

Orders are normally processed Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times are estimates and may occasionally be affected by product availability, order volume, payment verification, public holidays, or other operational circumstances.

4. Estimated Delivery Time

After processing, our estimated standard shipping time is:

Processing Time: 3–5 business days
Shipping Time: 5–8 business days
Estimated Total Delivery Time: 8–13 business days

These delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, seasonal demand, transportation disruptions, and other circumstances outside our reasonable control.

Where a different delivery estimate applies to a particular order, the relevant information may be displayed during checkout or communicated in connection with the order.

5. Shipping Carriers

Depending on the destination and order, we may use international or local shipping carriers, which may include:

  • UPS

  • FedEx

  • Other suitable postal or parcel delivery providers

The specific carrier used for an order may vary depending on destination, product type, package dimensions, availability, and delivery requirements.

The inclusion of a carrier above does not mean that every order will be shipped using that carrier.

6. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information when tracking is available for the applicable shipment.

Tracking information may not become active immediately after dispatch.

Tracking systems are generally updated within approximately 24 hours, although in some circumstances an update may take up to 72 hours.

If your tracking information has not updated after this period, you may contact us for assistance:

Email: balkeychastantlj265@gmail.com
Phone: +45 28 64 93 17

7. Delivery Delays

Although we make reasonable efforts to process and deliver orders within the estimated timeframe, delays may occur.

Possible causes of delays include:

  • Severe weather conditions

  • Customs inspections or clearance procedures

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High seasonal demand

  • Incorrect or incomplete delivery information

  • Unexpected operational circumstances

  • Events outside our reasonable control

If your shipment appears to be significantly delayed, please contact us. We can review the available tracking information and, where appropriate, contact the relevant carrier.

Estimated delivery times do not constitute an unconditional guarantee of delivery on a particular date unless such a guarantee has been expressly agreed for the specific order.

Your mandatory rights under applicable consumer law are not affected.

8. Customs Duties and Import Taxes

Depending on the destination and circumstances of the shipment, international orders may be subject to customs duties, import taxes, VAT, customs clearance charges, or other charges imposed by governmental or customs authorities.

Where applicable, such charges may be the customer's responsibility unless:

  • they are already included in the price or checkout amount;

  • we expressly state that they will be paid by us; or

  • applicable law requires otherwise.

Nordic Power Solutions ApS does not independently determine customs duties or taxes imposed by foreign customs or tax authorities.

Where applicable, customers should review the information presented during checkout to determine which taxes, duties, or charges are included in their order.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: balkeychastantlj265@gmail.com
Phone: +45 28 64 93 17

Before dispatch, we may be able to update certain information, including:

  • Shipping address

  • Product selection

  • Quantity

  • Contact information

Whether a change or cancellation can be completed depends on the processing status of the order.

Once an order has entered fulfilment or has been dispatched, it may no longer be possible to modify or stop the shipment.

Returns or cancellations after dispatch or delivery are handled according to our Return & Refund Policy and applicable consumer protection laws.

Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable law.

10. Incorrect Shipping Address

Customers should provide accurate and complete shipping information during checkout.

Please verify your:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • Postal code

  • City

  • Country

  • Telephone number

  • Email address

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct the information before dispatch where operationally possible.

If a shipment cannot be delivered because materially incorrect or incomplete delivery information was provided, additional reasonable redelivery costs may apply where permitted by applicable law.

11. Lost Packages

If you believe your package has been lost or the tracking information shows an unusual delay, please contact us.

To help us investigate, please provide, where available:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number

  • Description of the issue

We will review the available information and, where appropriate, contact the relevant carrier to investigate the shipment.

The available solution will depend on the circumstances of the shipment and applicable consumer protection laws.

12. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If your package or product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

Where relevant, please provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging

  • Tracking information

This information may help us evaluate the issue and communicate with the carrier or fulfilment provider.

We will review the circumstances and provide an appropriate solution in accordance with our policies and applicable consumer law.

Nothing in this section limits your statutory rights relating to defective, damaged, or incorrectly supplied goods.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In these circumstances:

  • Products may arrive on different dates.

  • You may receive more than one tracking number.

  • Different carriers may be used for different packages.

If only part of your order has arrived, please review your shipping confirmation and available tracking information before reporting an item as missing.

You may contact us if you require assistance checking the status of the remaining shipment.

14. Unclaimed or Refused Packages

If a package is refused, not collected, or cannot be delivered and is subsequently returned, please contact our customer service team.

The order will be handled in accordance with our Return & Refund Policy, the circumstances of the shipment, and applicable consumer protection requirements.

Any additional costs relating to redelivery or return transportation will only be charged or deducted where permitted by applicable law and appropriate under the circumstances.

15. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or otherwise affect any mandatory rights that consumers may have under applicable consumer protection legislation.

Where a provision of this Shipping Policy conflicts with a mandatory consumer protection requirement, the applicable mandatory legal requirement will prevail.

16. Contact Information

For questions regarding shipping, tracking, delivery, or your order, please contact:

Company Name:
Nordic Power Solutions ApS

Business Address:
C/O philip schou
Jens Lillelunds Vej 5, 1. th
2920 Charlottenlund
Denmark

Postal Code:
2920

City:
Charlottenlund

Country:
Denmark

CVR Number:
39216043

Email:
balkeychastantlj265@gmail.com

Phone:
+45 28 64 93 17

Thank you for shopping with Nordic Power Solutions ApS.

We aim to provide transparent shipping information and reasonable assistance with questions concerning the processing, tracking, and delivery of your order.

Last Updated: September 2, 2026